Bright Change supplied an onsite UK resource at a Global Payment Solutions Provider to project manage the API Hub Programme – Single point of contact between Third Party Supplier; the client and the Banks to develop; test and embed  API integration to utilise automation of payment notifications – Banks included Tier 1 through to Small-Medium Banks across the EU and USA.

API Hub Programme

• Developed Scope; RAID’s Log; tracked progress vs plan; Engagement with third party suppliers; Product, IT and Business.
• Set up Initial Engagement Sessions to introduce the programme, develop RACI, and drive forward with an agreed timeline.
• Developed an API Integrations Pre-Engagement Checklist to capture all the key information in order to prioritise the delivery roadmap.
• Acted as the conduit between Business and IT to ensure the payment integrations were successfully implemented; ensuring post-go live production Penny Testing takes place with buy-in from Operations Team; Product Owners; IT and Support Teams. Transition to BAU following Warranty Period.

Outcome Achieved

• API Hub successfully deployed with 6 Banks over a 1 year period; the API integrations have reduced connectivity times and dashboarding capability to fast-track transaction investigations.
• Simplified onboarding process for Banks to fast track connectivity.
• Removal of manual processes e.g. connecting to each bank directly via ‘dongles’.
• Handover into BAU to manage future Bank integrations via the API Hub.
• Developed 2024 roadmap for future integrations.