Bright Change was involved in helping a Tier 1 Bank to create a Target Operating Model for a Cyber Fraud Fusion Centre (CFFC). This was a strategic role to enhance the Bank’s Cyber Security Office with key tools, processes and policies to pro-actively identify Economic Crime.

Project Responsibilities:

• Act as a conduit between Operational Change, the Leadership Team and Governance on Programme deliverables.
• Managing a team of Business Analysts to develop, test and deploy a Group Model Governance process; embedding the change and deliver a series of communications as per the Communication Plan.
• Creation of Role Profiles, Skills & Talent Matrix and a Training Needs Analysis to support the recruitment of additional headcount.
• Develop a local ‘run the bank’ change process; deployed and embed the process to support future BAU change.
• Hosted SteerCo to provide updates on progress vs plan, any key risks and issues; escalations and updated Plan on a Page (PoAP).
• Conducted a number of deep dive sessions to document the Transaction Cycle (TC) engagement process.

Solution

• Development of a centralised SharePoint site (with Confluence, JIRA and ServiceNow) to promote the new CFFC function; how to engage; and defined triage process for new demand requests.
• Formal handover into BAU of key artefacts, deliverables and processes (e.g. Service Catalogue).

Please reach out to Bright Change for a deeper insight into this programme delivery and see how we can support you with your requirements.