Bright Change supplied a Senior Project Manager, onsite at Payment Services company office working on the IBAN rollout to improve customer experience for receiving and making international payments.

Enabled customers to pay merchants outside the ecosystem through payment rails based on an IBAN and Debit Cards (in 18 EU countries) in order to grow customer base.

Project Responsibilities

• To own, drive and deliver the IBAN Project within an exacting timeline; quality in terms of enhanced customer experience and technicality of enablement of receiving and making international payments.
• Acted as a conduit between Product, Marketing, IT and Legal internal business units to ensure alignment on delivery status; overall timeline and key risks and issues.
• Created a Programme Governance and Accountability Framework for deliverables from external technical partners.
• Inclusion of a clearly defined RACI; and a communication approach for Internal colleagues and External merchant customers.
• Bright Change Manged the Change Request process, budget allocation (of $5m+), timelines/milestone, project charters and various other project management governance documents.

Expected Outcome

• Improved end to end customer journey.
• Ability to meet payment regulations to support international payments.
• Enable the client to develop new product lines and additional revenue streams.